Questions, answered straight.
Grouped by topic. For account help and setup walkthroughs see the Help Center.
Getting started
What is PulseCraft?
PulseCraft is an AI social media automation platform that discovers content, writes platform-native posts, and publishes across 10 networks.
How long until my first post?
Most teams publish their first AI-generated post within about 40 minutes of setup. See how it works.
Do I need technical staff to set it up?
No. Setup is connecting sources, accounts, and a brand style. Self-hosting on Enterprise is the only path that involves IT.
What are the four content source types?
RSS feeds, Google Search, client data uploads, and custom workflow sources.
Can I start fully manual?
Yes. Set review and publish to manual so every post waits for a human, then relax the gates as you build trust.
Plans & billing
What plans are available?
Free $0 · Starter $19/mo · Professional $49/mo · Enterprise $249/mo (USD).
Is the free month really free?
Yes — free for one month: 10 posts, 2 platforms, 1 user, no credit card required.
What counts as a post?
Each scheduled or published item to a platform counts toward your monthly post limit.
Can I switch plans?
Yes, you can move up or down as your needs change.
What happens when I hit a limit?
You're notified as you approach a limit; upgrade to raise it. The engine doesn't silently overspend your plan.
Do unused posts roll over?
(To be verified against the subscription engine before this answer ships.)
Do you offer refunds?
See the refund policy for the current terms.
Are there longer billing cycles?
Monthly pricing is shown today; longer billing cycles may be available at checkout. Contact us for details.
AI & quality
How is AI usage billed?
AI usage is included as credits with your plan — predictable pricing, no metering surprises and no provider account to manage. See transparent AI credit pricing.
Will the content sound robotic?
A five-stage pipeline drafts natively per platform and a three-layer brand style aligns every post, so output reads like your team, not a template.
Can I edit the AI's prompts?
Yes — custom prompt instructions per workflow let you steer angle, structure, and constraints.
What data does the AI see?
Only the sources you connect and the styles you define. On a self-hosted Enterprise deployment, that content stays within your own infrastructure.
Platforms & publishing
Which platforms are supported?
10 platforms: LinkedIn, Facebook, Instagram, X (Twitter), TikTok, YouTube, Pinterest, Reddit, Medium, and Hacker News.
How many content types are there?
12 content types — from text posts and carousels to long-form articles, Reels, and Shorts.
Can I schedule posts?
Yes — frequencies from every few minutes to monthly, with exact-time control and date ranges.
What happens when a post fails?
It's marked failed with the platform's rejection reason, so you can fix and retry rather than discovering a silent gap.
Can I connect more than one account per platform?
Yes — connect multiple accounts, set a default, and target one per workflow.
Do you really publish to Reddit, Medium, and Hacker News?
Yes — as first-class networks. Most mainstream schedulers don't (compared 2026-06).
Agencies & teams
How is one client's data isolated from another's?
Every client lives in an isolated workspace; record-level rules enforce data separation at the database level.
What roles are available?
Role-based access with manager, creator, and publisher roles.
How many client workspaces do I get?
1 on Free and Starter, 3 on Professional, unlimited on Enterprise.
Do you offer white-label?
Yes, on Enterprise (and as a published add-on).
Can I sell engagement as a service?
Yes — the reply engine lets agencies offer managed engagement as a premium tier.
Security & data
Where does my data live?
In your workspace; on Enterprise it self-hosts on your own servers.
Who can see API keys and tokens?
Admins only. Other roles work with content, never the secrets.
Can I self-host?
Yes — self-hosted deployment is available on the Enterprise plan via a provided Docker Compose stack.
Do you hold security certifications?
We publish only the controls we operate and don't claim certifications we don't hold. For procurement requirements, contact us.
Internal links: Pricing · Security · How it works · Help Center